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Shipping & Returns

  • With little exception, all orders are shipped out of our facility within 2 business days.
  • If an order includes one or more pre-order items, we will hold the remaining items until the entire order can be shipped together.
  • Once your order is packed and ready for shipment, you will receive a shipping confirmation via email with tracking information and estimated delivery date. Average transit time is 2-7 business days. Please allow up to 48 hours for your USPS tracking code to activate after receiving shipping confirmation. If there is any issue with order arrival, you must contact us within 7 days of it's declared 'arrival' date according to the tracking information. We cannot provide any refunds for customers who reach out beyond this date.
  • All of our packing and shipping materials are either biodegradable (including our tape and shipping labels, which are fully compostable) or recyclable and repurposed from shipments we receive. Products themselves are shipped in their original vendor packaging, which may contain synthetic materials such as polystyrene (also known as Styrofoam), in which cases we ask that you please reuse or dispose of such materials as best you can in your area. Click here and here for information on how to best deal with recyclables in your community.
  • For domestic orders, we usually ship through USPS, only relying on UPS or FedEx for especially large or unwieldy boxes. If you prefer to receive your order through a particular provider, please leave us a note during checkout. For international orders, we work with USPS and DHL, and occasionally other carriers if either of them are unable to deliver to a particular region.
  • Some international orders may be subject to import taxes, customs duties, and other fees upon the shipment's arrival. These charges must be paid by the recipient. We are unable to advise or estimate specific customs and tax regulations in each country, as customs policies vary from country to country.
  • We ship everything directly to you from our own facilities. We try to inspect all of our stock as it arrives from our vendors, and again before it leaves us to ensure your satisfaction. We care about the products we sell, and want them to have long, happy lives in their new homes – part of that process is making sure that they are just as good as you expect them to be.


      • If you wish to return or exchange an item, please contact us at within 7 days of your order's arrival to notify us of your issue. All returns must be approved by Housework. Returns or exchanges initiated past this 7-day window will not be accepted.
      • We do not offer free return shipping. All return shipping costs are the responsibility of the customer.
      • Items returned via 'return to sender' method are not eligible for refund, as those items cannot be tracked and accounted for through our systems.
      • If the request for a return is eligible, you will be issued a shipping label shortly after contacting us.
      • If the return has not been sent back within 7 days of placing the return request, the request is voided.
      • In the case that the mailing service is unable to deliver a package due to an incorrect address entered by the customer, the customer's refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, we are not responsible for payment of return shipping costs levied by the courier. Similarly, we are not responsible for the payment of reshipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
      • Though we understand the need to try clothes on, we have opted not to offer free return shipping for clothing items due to the heavy environmental impact. Instead, we offer free size exchanges (one exchange per item). We ask that for clothing purchases customers take their measurements and compare them against our sizing charts to ensure a good fit. Size exchanges are also subject to the 7-day timeframe.
      • We can only accept items for return/exchange that arrive to us in unworn, unused condition (i.e. as they were received). This includes any product-specific packaging or hang tags they were shipped with. Items returned with visible wear or use will not qualify for a refund or exchange, including those damaged during return shipping.
      • Once returned item(s) are received, inspected for quality, and re-stocked, the refund will be issued minus the cost of return shipping and a 10% restocking fee. Please allow 5-10 business days for the funds to be credited to your account.
      • All sales are final on all gift cards, food, body care products, vintage items, and items that have been purchased at less than full price, pre-ordered*, or purchased at a pop-up event.
      • *The delivery date window on pre-order items is approximate and cannot be guaranteed.