- All orders over $200 are eligible for free domestic shipping.
- With little exception, all orders are shipped out within 2 business days. Most ship within 24 hours.
- All of our packing and shipping materials are either biodegradable (including our tape and shipping labels, which are fully compostable) or recyclable and repurposed from shipments we receive. Products themselves are shipped in their original vendor packaging, which may contain synthetic materials such as polystyrene (also known as Styrofoam), in which cases we ask that you please reuse or dispose of such materials as best you can in your area. Click here and here for information on how to best deal with recyclables in your community.
- For domestic orders, we usually ship through USPS, only relying on UPS or FedEx for especially large or unwieldy boxes. If you prefer to receive your order through a particular provider, please leave us a note during checkout. For international orders, we work with USPS and DHL, and occasionally other carriers if either of them are unable to deliver to a particular region.
- We ship everything directly to you from our own facilities. We inspect all of our stock as it arrives from our vendors, and again before it leaves us to ensure your satisfaction. We care about the products we sell, and want them to have long, happy lives in their new homes – part of that process is making sure that they are just as good as you expect them to be.
- If you wish to return or exchange an item, please contact us within 7 days of your order's arrival to notify us of your issue. Returns or exchanges initiated past this 7-day window will not be accepted. Items returned via 'return to sender' method are not eligible for refund, as those items cannot be tracked and accounted for through our systems. Clothing items qualify for free return domestic shipping, all other products and international orders do not. If your order is eligible for free return shipping, you will be issued a shipping label upon contacting us. If the return is not sent back within 7 days of placing the return request, the request is voided.
- Clothing exchanges are only available for size variations, and customers are only allotted one exchange per item. Exchanges may not be made for color variations or products other than those being returned.
- We can only accept items for return/exchange that arrive to us in unworn, unused condition (i.e. as they were received). This includes any product-specific packaging or hang tags they were shipped with. Items returned with visible wear or use will not qualify for a refund or exchange, including those damaged during return shipping.
- All sales are final on body care products, vintage non-clothing items, and items that have been marked down.